How To Deal With An eBay Customer Who Has Not Paid

With eBay, you can make some extra money on the side of your job, or you can get rid of stuff you no longer want. But in addition to being great for selling your items, eBay can sometimes be not-so-great for getting paid for the items you "sold." After all, on eBay, you do not get paid first and then give the customer the item - the way you would in a regular store - but instead, you have to wait for the person to pay you after they win the bid, and sometimes they can leave you waiting for a while!

Customers on eBay have four days to pay, which is important to keep in mind if you are dealing with a customer who has not paid you for an item of yours they won. At least four full days must pass after the end of the auction, and although this can seem like ages when you are waiting for a payment, eBay will not take your complaint seriously until this point. If four full days pass without a payment, however, eBay starts to take it very seriously, doing what they can to help resolve the issue.

The first thing you need to do is contact the buyer directly and see if you can work things out with them if they have not paid you. If you contact them and find them to be uncooperative or, worse, unresponsive, you will need to take the next step, which is filing a complaint with eBay's Resolution Center.

After you file a complaint with the Resolution Center, the buyer will be notified, and they will have another four days. During this time, they are allowed to contact you and ask for an extension or try to make other arrangements, but you do not have to agree. The item will go down as an unpaid item if it has gone another four days without any payment from the buyer.

At this point, you can list your item again, or you can provide a Second Chance Offer to anyone else who bid on your item and lost; this also means that the "unpaid item" will go on the buyer's account. And when you sell your items on eBay, remember: you can look at the accounts belonging to those who are bidding, and you can lessen your chances of unpaid items by blocking those who have unpaid items on their record!

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