Dealing With An eBay Customer Who Does Not Pay

EBay is a great tool for anyone who wants to get rid of their old, unwanted stuff or wants to make some extra money. But in addition to being great for selling your items, eBay can sometimes be not-so-great for getting paid for the items you "sold." After all, unlike a regular store - where you are paid first, and then you give the customer the item - you have to wait for a person to pay you after they win the bid; and sometimes, this can leave you waiting for a while!

If you are dealing with a customer who has won a bid but has not yet paid you, the first thing you should know is that they have four days to pay. Even though this seems like a while, eBay will not take a complaint unless it has been at least four days from the day when the auction ended. If four full days have come and gone, however, eBay tends to take these matters seriously and help the seller resolve the issue.

If someone has not paid you, the first thing you need to do is try to work things out with them by contacting them directly. If you contact the buyer and they either will not cooperate with you or will not respond to your messages, you can take the next step and file a complaint with eBay's Resolution Center.

The buyer will be notified after you file a complaint with the Resolution Center, and they will again have four days to pay. Although they are allowed to contact you and try to work out an extension or another arrangement during this time, you are not required to oblige. If they do not pay you within four days, and you have not agreed to any other arrangements, it will go down as an unpaid item.

This means that you can resell the item (or you can give a Second Chance Offer to one of the bidders who lost), and it means the buyer will have an "unpaid item" on their account. And keep in mind: you can look at people's accounts when they are bidding, and if you run into a bidder with an "unpaid item" on their account, you can block them to keep this from happening to you!

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