Resolving Workplace Conflicts

There is one thing in particular that we share with nearly everyone close to us at some point in our lives, whether that someone is a parent or sibling or is a wife or children, and this one thing is Conflict. But the most difficult conflicts to resolve are usually not those we have with the people close to us, but are the ones we have in the workplace. We are better equipped to handle familial conflicts because of the foundation of relationship that is already in place, both before and after the conflict. In the workplace, however, conflicts can become much more volcanic, as we can be dealing with people we hardly knew, or with people we wish we hardly knew! There is no magic elixir that can make workplace conflicts go away completely in an infallible manner, but there certainly are specific things you can do that will enable you to diffuse workplace conflicts before they spin out of control, no matter how close they are to spinning out of control already.

One of the biggest mistakes people make when dealing with conflict, especially in the workplace, is assigning blame. If you tell someone on your project team, "You don't do any work," they are far less likely to listen to you, and you are therefore far less likely to resolve the conflict, than if you express, "I feel like I am doing all the work."

A great approach to take in resolving conflicts is the "us versus the problem" approach. Rather than instituting a "me versus you" situation, the "us versus the problem" approach acknowledges that there is a problem, and it aims to combine the forces of both individuals to work the problem out. This is also a great way to avoid placing blame, as the problem becomes something both people are fighting against together, instead of something that is being ascribed to one person.

Finally, think long and hard about the prudence of involving your superiors in a conflict before you do so. You can introduce bitterness into your relationship with your coworker very quickly when you involve someone else. Furthermore - no matter who is "right" and who is "wrong" - nobody looks good when a conflict gets taken to a higher-up.

Conflict resolution might not be easy, but it is very often a necessary aspect of workplace life. Learn how to solve workplace conflicts, instead of fighting further and making them worse.

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