Resolving Workplace Conflicts

There is one thing in particular that we share with nearly everyone close to us at some point in our lives, whether that someone is a parent or sibling or is a wife or children, and this one thing is Conflict. But out of all the conflicts we deal with in our lives, the ones most difficult to resolve are often those we have in the workplace. When we deal with conflicts in the home, we are better equipped to handle them because of the foundation of relationship we have with these individuals. In the workplace, however, conflicts often deal with people we hardly know (or, at least, with people we wish we hardly knew!), and this can make them much more explosive. There is no magic elixir that can make workplace conflicts go away completely in an infallible manner, but there certainly are specific things you can do that will enable you to diffuse workplace conflicts before they spin out of control, no matter how close they are to spinning out of control already.

One of the biggest mistakes people make when dealing with conflict, especially in the workplace, is assigning blame. For instance, if you feel that someone on your project team is not doing any work, they are more likely to listen to you if you say, "I feel like I am doing all the work," instead of if you say "You don't do any work."

A great approach to take in resolving conflicts is the "us versus the problem" approach. Instead of pitting two individuals against one another, the "us versus the problem" approach essentially says, "Yes, there is a problem, so let's identify it and work it out together. The "us versus the problem" approach is also a very good way for you to avoid placing blame (and for you to avoid having blame placed on you), because the two of you will be working together against the problem.

Finally, think long and hard about the prudence of involving your superiors in a conflict before you do so. You can introduce bitterness into your relationship with your coworker very quickly when you involve someone else. Furthermore, no one looks good when a conflict is taken to a higher-up, no matter who is proven to be "right" or "wrong."

Conflict resolution might not be easy, but it is very often a necessary aspect of workplace life. Learn how to solve workplace conflicts, instead of fighting further and making them worse.

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