Dealing With An eBay Customer Who Does Not Pay

With eBay, you can make some extra money on the side of your job, or you can get rid of stuff you no longer want. But in addition to being great for selling your items, eBay can sometimes be not-so-great for getting paid for the items you "sold." After all, unlike a regular store - where you are paid first, and then you give the customer the item - you have to wait for a person to pay you after they win the bid; and sometimes, this can leave you waiting for a while!

The first thing you should know, if you are dealing with a customer who has won a bid but has not paid you, is that they have four days to pay. At least four full days must pass after the end of the auction, and although this can seem like ages when you are waiting for a payment, eBay will not take your complaint seriously until this point. At the same time, however, eBay usually takes these matters very seriously if the four full days have passed without the payment.

The first thing you need to do, if someone has not paid you, is contact them and see if you can work things out. If you contact the buyer and they either will not cooperate with you or will not respond to your messages, you can take the next step and file a complaint with eBay's Resolution Center.

The buyer will be notified after you file a complaint with the Resolution Center, and they will again have four days to pay. They are allowed to contact you during this time and ask for an extension or try to make some other arrangement, but you are under no obligation to agree. If they do not pay you within four days, and you have not agreed to any other arrangements, it will go down as an unpaid item.

This means that you can resell the item (or you can give a Second Chance Offer to one of the bidders who lost), and it means the buyer will have an "unpaid item" on their account. And keep in mind: you can look at people's accounts when they are bidding, and if you run into a bidder with an "unpaid item" on their account, you can block them to keep this from happening to you!

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