Dealing With An eBay Customer Who Does Not Pay

With eBay, you can make some extra money on the side of your job, or you can get rid of stuff you no longer want. But while eBay is great for selling your items, it is not always great for getting you paid for the items that you "sold." After all, unlike a regular store - where you are paid first, and then you give the customer the item - you have to wait for a person to pay you after they win the bid; and sometimes, this can leave you waiting for a while!

The first thing you should know, if you are dealing with a customer who has won a bid but has not paid you, is that they have four days to pay. Although four days can seem like ages when you are waiting for the money, eBay will not accept your complaint unless at least four full days have passed from the end of the auction. If four full days have come and gone, however, eBay tends to take these matters seriously and help the seller resolve the issue.

If someone has not paid you, the first thing you need to do is try to work things out with them by contacting them directly. If you contact them and find them to be uncooperative or, worse, unresponsive, you will need to take the next step, which is filing a complaint with eBay's Resolution Center.

The buyer will be notified after you file a complaint with the Resolution Center, and they will again have four days to pay. They are allowed to contact you during this time and ask for an extension or try to make some other arrangement, but you are under no obligation to agree. If it goes another four days and they still have not paid, this item will go down as an unpaid item.

This unpaid item will be listed permanently on the buyer's account, and you are then able to list your item again, or you can give a Second Chance Offer to one of the bidders who lost on the item. And keep in mind: you can look at people's accounts when they are bidding, and if you run into a bidder with an "unpaid item" on their account, you can block them to keep this from happening to you!

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